Refund policy

At Panlark, we believe that furniture should make your home more comfortable, functional, and inspiring. We carefully select every table, chair, and storage solution offered through our store and strive to ensure that every order arrives safely and meets your expectations.

We understand that purchasing furniture online is an important decision. If your purchase does not meet your needs, our return and refund process is designed to provide a clear and convenient experience.

1. Return Eligibility

Customers may request a return within 30 days from the date the product is delivered.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The furniture must not have been assembled, modified, damaged, or altered.
  • All original packaging, accessories, manuals, and included parts must be returned.
  • Customers must provide valid proof of purchase.

Due to the nature of furniture products, items that have been assembled or used may not qualify for return unless they are defective, damaged upon arrival, or incorrectly shipped.

2. Furniture Inspection Upon Delivery

Customers are encouraged to inspect all packages immediately after delivery.

Please check:

  • Product condition;
  • Quantity of received items;
  • Included hardware and accessories;
  • Visible damage caused during transportation.

If any issue is discovered, customers should contact Panlark as soon as possible.

3. Damaged, Defective, or Incorrect Products

Although we carefully inspect products before shipment, unexpected issues may occasionally occur.

If you receive:

  • A damaged table, chair, or shelf;
  • Missing components;
  • A defective product;
  • An item different from what was ordered;

please contact us within 7 days after delivery.

Please provide:

  • Order number;
  • Customer name;
  • Description of the problem;
  • Photos showing the issue.

After evaluation, we may offer:

  • Replacement parts;
  • Product replacement;
  • Refund;
  • Another appropriate resolution.

4. Items Not Eligible for Return

Returns may not be accepted for:

  • Furniture that has been assembled or modified;
  • Products damaged due to misuse or improper installation;
  • Items without original packaging;
  • Products returned after the stated return period;
  • Clearance or final-sale products clearly marked as non-returnable.

5. Return Shipping Costs

If the return is caused by our mistake, including defective products or incorrect shipments, Panlark will cover reasonable return shipping expenses.

For returns caused by personal preference, incorrect measurements, changes of mind, or other non-defective reasons, customers may be responsible for return shipping costs.

6. Refund Processing

Once returned items are received and inspected, we will notify customers regarding refund approval.

Approved refunds will be issued to the original payment method within:

5–10 business days

after approval.

Please note that:

  • Payment providers may require additional processing time.
  • Original shipping charges may not be refundable unless required by applicable law or caused by our error.

7. Order Cancellation

Customers may request cancellation before an order enters the shipping process.

Once an order has been shipped, cancellation requests may no longer be accepted, and customers must follow the return procedure.

8. Return Contact Information

For return requests, please contact:

Company: Division for Emotional and Behavioral Health
Email: [email protected]

Return Address:
Division for Emotional and Behavioral Health
1905 S. First St.
Louisville, KY 40292
United States